Steering Nigeria’s Economy Through Turbulent Times
As Nigeria’s economy grew by 3.4% in 2024 – its fastest pace in a decade – Zenith Bank emerged as a pillar of stability, exceeding its ₦500bn ($315M) recapitalization target while driving financial inclusion and digital transformation. The bank’s 2024 performance demonstrates how strategic agility turns macroeconomic challenges into opportunities.
Digital Transformation Milestones
AI-Powered Banking:
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ZIVA chatbot processes 2M+ monthly queries via WhatsApp
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AI-enhanced fraud detection reduced scams by 40%
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Hyper-personalized CRM boosts customer satisfaction to 92%
Cloud Migration:
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100% core banking systems now cloud-based
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Transaction processing speed improved by 65%
Financial Inclusion:
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ZMONEY agency network: 120,000 agents across 774 LGAs
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eaZybyZenith wallet onboarded 3M unbanked Nigerians
SME Growth Engine
SME-GMB Platform:
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Free digital tools for 50,000+ businesses
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Google Business Profile partnership increased SME visibility by 200%
Digital Commerce:
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GlobalPay processed ₦1.2T in SME transactions (2024)
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ZiVA Stores e-commerce solution grew merchant base by 75%
Sustainability Leadership
Green Initiatives:
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34KW solar installation at Iga Idunganran Healthcare Centre
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$88.5M allocated for climate-smart projects
Gender Inclusion:
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Z-Woman loans disbursed ₦45B to female entrepreneurs
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Closed 60% of Nigeria’s financial inclusion gender gap
Global Expansion
Footprint Growth:
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New Paris subsidiary (2024)
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Targeting Francophone Africa via Côte d’Ivoire and Cameroon
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18% of revenue now from international operations
2025 Outlook
Strategic Priorities:
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AI-driven lending for SMEs
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Pan-African payments corridor
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Green bond issuance ($500M target)
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WAEMU expansion through digital banking
