As the 2025 festive season reaches its peak, Ecobank Nigeria has assured its millions of customers of uninterrupted access to essential financial services. While physical branches may adjust their hours for public holidays, the bank’s comprehensive suite of digital platforms remains fully operational to handle the surge in holiday transactions.
Victor Yalokwu, Head of Products & Analytics at Ecobank Nigeria, emphasized that the bank is prioritizing convenience and reliability during this high-spending period, ensuring that both individual and business customers can bank “anytime, anywhere.”
A Comprehensive Digital Ecosystem
Ecobank has deployed a wide array of “e-channels” to ensure that users are never stranded, regardless of their location:
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Mobile & Web: The Ecobank Mobile App, Ecobank Business App, and Ecobank Online.
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USSD Banking: Dialing *326# for instant transactions without data.
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Corporate Tools: OmniPlus and Omnilite for business cash flow management.
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Payments & Transfers: EcobankPay, RapidTransfer, and Ecobank Cards.
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Physical Points: Access to ATMs, PoS terminals, and over 35,000 Ecobank Xpress Point agent locations nationwide.
Services Available 24/7
During the holiday break, customers can continue to perform high-frequency tasks without visiting a branch:
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Fund Transfers: Both local and international remittances.
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Merchant Payments: Quick checkouts via QR codes or PoS.
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Bill Payments: Settling utilities, cable TV, and internet subscriptions.
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Account Management: Checking balances, generating statements, and performing cardless withdrawals.
Festive Fraud Alert: “Tighten Your Security”
With the increase in online shopping and holiday distractions, Yalokwu issued a stern warning regarding the rise in cybercrime. He noted that “scammers are most active” in December, preying on people through fake deals and emotional social engineering.
Ecobank’s Safety Checklist:
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Avoid Public Wi-Fi: Never conduct banking transactions on unsecured networks in hotels or airports.
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Protect Sensitive Data: Do not share PINs, OTPs (One-Time Passwords), or CVVs with anyone.
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Vigilance: Be wary of urgent messages requesting immediate payments or account “verification” via suspicious links.
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Monitor: Regularly check transaction alerts and report any unauthorized activity immediately.
Commitment to Innovation
Beyond the holiday season, Ecobank remains a dominant force in pan-African banking, recently celebrating the Group’s 40th anniversary with campaigns like “Super Rewards.” The bank’s ability to maintain a robust digital footprint across 33 African countries continues to facilitate cross-border trade and individual financial empowerment.
