FirstBank has announced the upgrade of its mobile banking application, FirstMobile, aimed at enhancing the digital banking experience for its customers. Although the upgrade resulted in some downtime, the bank has confirmed that all services have now been fully restored.
The bank emphasized its commitment to providing seamless and innovative financial services to enhance the digital banking experience for customers worldwide. “FirstMobile is now fully operational, and we are dedicated to ensuring that our customers can access their banking services effortlessly, no matter where they are,” the bank stated.
For customers encountering any issues with the FirstMobile app, FirstBank encourages them to reach out to the dedicated customer service team, FirstContact, through the following channels:
- Phone: 070 FIRSTCONTACT (0700 34778 2668228), 02014485500, 07080625000, 08070194190
- Email: complaints@firstbankgroup.com, firstcontactcomplaints@firstbankgroup.com
Additionally, customers can enjoy convenient access to a wide range of banking services through other channels, including:
- FirstOnline: our online banking platform
- Firstmonie Wallet
- Firstmonie (Agent Banking)
- FirstBank ATMs nationwide
- FirstBank Debit and Credit Cards
- USSD Banking: *894#
“We are committed to restoring a seamless banking experience on FirstMobile, as we understand how important this application is to our customers,” the bank added. “We sincerely apologize for any inconvenience caused during this service disruption.”
For updates and more information about FirstBank’s products and services, please follow us on social media: @firstbanknigeria on Instagram, @FirstBankngr on Twitter, and First Bank of Nigeria Limited on Facebook.
